TERMS OF SERVICE

These Terms of Service (“Terms”) are a binding agreement between you and WheelyWich LLC, a Washington limited liability company (“WheelyWich,” “we,” “us,” or “our”). By accessing this website, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, and our Sales Policy & Warranty.

1.1 Electronic Acceptance. Clicking “Place Order,” checking the box that says you agree to these Terms at checkout, or otherwise using the site constitutes your electronic signature under the federal E-SIGN Act (15 U.S.C. § 7001) and the Washington Uniform Electronic Transactions Act (RCW 1.80). You agree that electronic records of these Terms and your acceptance have the same legal effect as a signed paper original.

1.2 Modifications. We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date. The version in force for any given order is the version posted at the time you placed the order; that version is recorded on your order record. Continued use of the site after a change becomes effective constitutes acceptance of the revised Terms going forward.

1.3 Arbitration Opt-Out. Section 15 below requires individual arbitration of disputes. You may opt out of arbitration by emailing contact@wheelywich.com with the subject line “Arbitration Opt-Out” within 30 days of your first purchase. See Section 15 for details.

2.1 Age. You must be at least 18 years old and have the legal capacity to enter into binding contracts to purchase from this site. By placing an order you represent that you meet these requirements.

2.2 Account Information. If you create an account, you agree to provide accurate and current information and to keep it up to date. You are responsible for all activity that occurs under your account.

2.3 Password Security. You are responsible for safeguarding your password and for any activity conducted with your credentials. Notify us immediately at contact@wheelywich.com if you suspect unauthorized access. We are not liable for losses resulting from your failure to safeguard your credentials.

2.4 Termination. We may suspend or terminate your account at any time, with or without notice, for any conduct we reasonably believe violates these Terms, is fraudulent, or harms us or another customer. You may close your account at any time by contacting us.

3.1 Product Descriptions. We make a good-faith effort to describe each wheel accurately, including specifications, condition, repair history, and visible defects. Most wheels are unique, used items. Photos and descriptions are provided so you can evaluate condition before purchase. Minor variations in color rendering on your screen are inherent to digital photography and are not defects.

3.2 Real-Time Inventory. Inventory is updated in real time, but two buyers may occasionally checkout at nearly the same instant. We cannot guarantee availability until your payment has been captured and we have confirmed your order. If an item is no longer available after payment, we will promptly refund you in full.

3.3 Authenticity. We guarantee that the wheels we sell are genuine and sourced from reputable channels. We do not knowingly list, sell, or describe as authentic any counterfeit product. If you believe a wheel you purchased is not authentic, see Section 9 (Authenticity Guarantee & Remedy).

4.1 Offer and Acceptance. Your placement of an order constitutes an offer to buy, not a binding contract. A contract is formed only when we accept your order by shipping the item or sending a written shipment confirmation. We may decline or cancel any order, in whole or in part, before that point.

4.2 Order Confirmation. A successful checkout and a payment authorization or receipt do not, by themselves, constitute order acceptance. They acknowledge that we received your offer and your payment is being processed.

4.3 Right to Refuse. We may refuse, cancel, or limit any order at our discretion for any lawful reason, including suspected fraud, pricing or description errors, unverifiable shipping addresses, payment problems, export restrictions, or prior problematic conduct on the buyer’s part. If we cancel an order after payment, we will promptly refund the full amount charged.

4.4 Address Verification. You are responsible for providing a complete, accurate shipping address. We may decline to ship to addresses we cannot verify, to freight forwarders we have had problems with, or to addresses that do not match the billing details of the payment method.

5.1 Currency & Prices. All prices are stated and charged in United States Dollars (USD). Prices may change at any time without notice. The price in effect at the time we accept your order is the price you owe.

5.2 Payment Processing. Payments are processed by Stripe, Inc. We do not store full payment card numbers on our servers. By submitting payment, you authorize the charge and represent that you are the lawful holder of the payment instrument used.

5.3 Sales Tax. Sales, use, or similar transaction taxes are calculated at checkout based on your shipping address and applicable law. You are responsible for any taxes not collected at checkout that may later become due.

5.4 Pricing Errors. Despite our best efforts, occasional pricing or description errors occur. If we identify a material pricing error (for example, a price that is obviously a typo, decimal error, or far below market) before shipment, we reserve the right to cancel the affected order and issue a full refund. We will notify you promptly if this happens and you may choose to reorder at the corrected price.

6.1 Carriers & Methods. We ship via UPS, FedEx, USPS, or freight carrier depending on size, weight, and destination. Shipping costs are calculated at checkout. Delivery time estimates are estimates only and are not guaranteed.

6.2 Risk of Loss. Title and risk of loss for all wheels pass to you when we deliver the package to the carrier at our origin facility (FOB origin). The carrier acts as your agent for delivery. We will assist you with carrier claims for damage in transit as described in Section 8, but the carrier — not WheelyWich — is responsible for the package once it leaves our hands.

6.3 Free Shipping. Free domestic shipping may apply to orders above a stated threshold within the contiguous United States. Free-shipping thresholds and any exclusions are shown at checkout.

6.4 International Shipping. We ship to most countries. For international shipments:

• You are the importer of record and are solely responsible for all duties, customs fees, brokerage charges, VAT, GST, and any other import taxes or fees levied by the destination country. These are not included in our prices or shipping charges.
• You are responsible for ensuring the item is legal to import and use in your country.
• If a package is refused at customs, abandoned, destroyed, or returned because duties or fees were not paid, the loss is yours. We will refund the purchase price net of outbound shipping and any return-shipping and processing fees only if the package is actually returned to us in resellable condition.
• International delivery times and customs clearance times vary widely and are outside our control.

7.1 No Buyer-Initiated Returns. All sales are final. We do not accept returns or exchanges for buyer’s remorse, fitment issues, cosmetic concerns not disclosed in our listings, change of mind, or any other reason except as expressly set out in Section 8 (Shipping Damage & Wrong-Item Exceptions) and Section 9 (Authenticity Guarantee).

7.2 Inspect Before Buying. We provide specifications, photographs, and condition notes for each wheel. You are expected to review them carefully and to ask questions before purchase if anything is unclear. Once your order ships, you accept the product as described.

See our Sales Policy & Warranty for the full all-sales-final policy and warranty terms on rebuilt wheels.

8.1 Shipping Damage. If your shipment arrives visibly damaged, note the damage with the driver if possible and email contact@wheelywich.com within 48 hours of delivery with photos of the box, packaging, and the wheel(s). We will assist you with filing a carrier claim. Refunds or replacements for shipping damage are contingent on carrier-claim approval; we do not self-insure transit damage.

8.2 Wrong Item Shipped. If we ship a different product than what you ordered (different brand, model, or specifications) due to our error, email contact@wheelywich.com within 48 hours of delivery with photos and your order number. After we verify the error, we will arrange return shipping at our expense and either ship the correct item or issue a full refund of the purchase price and original outbound shipping. This exception does not apply to fitment disputes or to a buyer’s misreading of clearly stated specifications.

8.3 Time Limits Are Strict. Damage and wrong-item claims must be reported within 48 hours of delivery. After this window we cannot assist with carrier claims and the sale is final.

9.1 Our Guarantee. We guarantee that every wheel sold as authentic on this site is a genuine product of the manufacturer represented and is not a counterfeit. If we ever describe a wheel as a replica, tribute, or non-genuine, that listing is excluded from this guarantee and will be clearly marked.

9.2 Window. You have 30 days from the date of delivery to raise an authenticity claim.

9.3 Required Evidence. To assert an authenticity claim, you must provide a written determination from a qualified third party stating that the wheel is not genuine. A qualified third party means:

• The original equipment manufacturer (OEM) or its authorized dealer, or
• A widely recognized wheel-authentication service that issues written, signed authentications.

The determination must identify the wheel(s) at issue, describe the basis for the conclusion, and include the third party’s contact information. Buyer opinions, internet forum threads, social-media posts, and verbal statements are not sufficient evidence.

9.4 Remedy. Once authenticity is disproven by qualifying evidence, we will refund the full purchase price of the affected wheel(s), the original outbound shipping you paid, and reasonable return shipping back to us using a comparable carrier and service level. This is the exclusive remedy for an authenticity claim and is in lieu of any other damages.

9.5 Process. Send your claim and supporting documentation to contact@wheelywich.com with subject line “Authenticity Claim — [Order ID].” We will respond within 5 business days with next steps, including return instructions.

10.1 Used Wheels Sold As-Is. Used wheels are sold AS-IS, WHERE-IS, WITH ALL FAULTS, without warranty of any kind. Rebuilt wheels are covered by a 90-day limited warranty on workmanship as set forth in our Sales Policy & Warranty page.

10.2 Disclaimer of Implied Warranties. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS AGREEMENT AND OUR WARRANTY PAGE, AND TO THE FULLEST EXTENT PERMITTED BY LAW (INCLUDING RCW 62A.2-316), WHEELYWICH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR REPRESENTATIVES, OR ANY THIRD PARTY CREATES A WARRANTY.

10.3 Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO A WHEEL OR ORDER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE AFFECTED WHEEL. IN NO EVENT WILL WE BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE TO OTHER PROPERTY, LOST PROFITS, LOST USE, OR LOSS OF DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.4 Some Jurisdictions. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so portions of Sections 10.2 and 10.3 may not apply to you. In those jurisdictions our liability is limited to the maximum extent permitted by law.

11.1 Fitment Is Your Responsibility. Wheel fitment depends on many vehicle-specific variables — model year, trim, suspension, brake clearance, fender clearance, hub-centric requirements, and aftermarket modifications. We publish diameter, width, offset, bolt pattern, and centerbore for each wheel so you can verify fitment against your vehicle. You are solely responsible for confirming fitment before purchase.

11.2 Professional Installation Required. All wheels must be installed and torqued to manufacturer specifications by a qualified technician using hub-centric rings where required. Improper installation, incorrect lug hardware, incorrect torque, or failure to retorque after the initial driving cycle voids any warranty and is at your sole risk.

11.3 Pre-Installation Inspection. We strongly recommend a pre-installation inspection (visual, runout, and test-fit before mounting tires). Once tires are mounted on a wheel, the wheel is considered installed and no warranty or remedy applies based on fitment.

12.1 Transactional Emails. When you place an order, we will send you transactional messages relating to that order (order confirmation, payment receipts, shipping notifications, delivery updates, and required notices). These messages are necessary to perform our contract with you and are not subject to marketing opt-out.

12.2 Newsletter. By subscribing to our newsletter or marketing list you consent to receive periodic marketing emails about new inventory, sourcing updates, and related content. You can unsubscribe at any time using the link in any marketing email or by contacting us at contact@wheelywich.com.

12.3 CAN-SPAM. Our marketing messages comply with the CAN-SPAM Act, including honest subject lines, a valid postal address (available on request), and a working unsubscribe link.

13.1 Our Content. The text, photographs, illustrations, graphics, logos, branding, page layouts, and software on this site are owned by WheelyWich LLC or its licensors and are protected by United States and international copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, display publicly, modify, or create derivative works of our content without our prior written permission, except for personal, non-commercial browsing of the site.

13.2 Third-Party Marks. Brand names, model names, and logos of wheel manufacturers (Work, SSR, BBS, Weds, Rays, and others) are the trademarks of their respective owners and are used here only to describe the products we sell. Their use does not imply endorsement or affiliation.

13.3 User Content License. If you submit photographs, text, questions, sourcing requests, reviews, or other material to us through inquiry forms, email, social media direct messages, or any other channel (“User Content”), you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully sublicensable license to use, copy, modify, display, distribute, and create derivative works of that User Content for any purpose related to our business, including evaluation, marketing, customer service, and operating the site. You represent that you own or have the right to grant this license and that the User Content does not infringe any third-party rights.

14.1 Designated Agent. We respect the intellectual property rights of others. If you believe content on this site infringes your copyright, send a written notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent at contact@wheelywich.com with subject line “DMCA Notice.”

14.2 Required Information. A valid DMCA notice must include:

• A physical or electronic signature of a person authorized to act for the owner of the allegedly infringed right.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing, with enough detail (URL or description) for us to locate it.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the owner.

14.3 Counter-Notice. If your content was removed in response to a DMCA notice and you believe the removal was the result of mistake or misidentification, you may submit a counter-notice under 17 U.S.C. § 512(g) to the same address.

14.4 Repeat Infringers. We will terminate accounts of users we determine are repeat infringers under appropriate circumstances.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 15.7.

15.1 Agreement to Arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, the site, or any purchase from us (“Dispute”) will be resolved exclusively by binding individual arbitration, except as set out in Section 15.6. This includes disputes that arose before these Terms were entered into.

15.2 Arbitration Provider & Rules. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the demand is filed, as modified by these Terms. The AAA Rules are available at adr.org. If the AAA is unavailable, the parties will agree on an alternative provider; if they cannot agree, a court of competent jurisdiction will appoint one.

15.3 Seat & Hearings. The seat of arbitration is Washington. Unless the parties agree otherwise, hearings for claims under $25,000 will be conducted on documents only or by telephone or video; in-person hearings, if any, will be in or near Spokane County, Washington, or at a location reasonably convenient to you.

15.4 Fees. Each side initially pays its own attorneys’ fees. For consumer arbitrations, we will pay all AAA filing, administrative, and arbitrator fees above the $200 cap set by the AAA Consumer Rules, except that the arbitrator may shift fees as authorized by applicable law if a claim or defense is frivolous.

15.5 Class-Action Waiver. YOU AND WHEELYWICH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If a court decides this Section 15.5 is unenforceable as to any claim, that claim will be severed and litigated in court while the remaining claims continue in arbitration.

15.6 Carve-Outs. Either party may bring an individual claim in small-claims court located in Spokane County, Washington or in the small-claims court of the county where the consumer resides, so long as the claim qualifies for that court and the claim remains there on an individual basis. Either party may also seek injunctive or equitable relief in court to protect intellectual-property rights.

15.7 30-Day Opt-Out. You may opt out of the arbitration agreement in this Section 15 by sending a written opt-out notice to contact@wheelywich.com with subject line “Arbitration Opt-Out” within 30 days of your first purchase from the site. Your notice must state your full name, the email address used at checkout, and your intent to opt out. Opting out has no effect on the rest of these Terms. If you opt out, this Section 15 will not apply to you and disputes will be resolved in court under Section 15.8.

15.8 Governing Law & Venue. These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws principles, and by applicable federal law including the Federal Arbitration Act. For any dispute not subject to arbitration (including under the carve-outs in Section 15.6 or following a valid opt-out), you and WheelyWich LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Spokane County, Washington.

16.1 Force Majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, earthquakes, pandemics, epidemics, supply-chain disruptions, carrier failures, customs delays, network or power outages, or labor disputes.

16.2 Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect, except as expressly stated otherwise in Section 15.5.

16.3 Entire Agreement. These Terms, together with our Privacy Policy and Sales Policy & Warranty, constitute the entire agreement between you and WheelyWich LLC concerning the site and your purchases, and supersede any prior agreements on the same subject matter.

16.4 Electronic Signatures. You agree that these Terms, any orders you place, and any consents you give electronically satisfy any requirement that such records be in writing or signed, under the E-SIGN Act, the Washington Uniform Electronic Transactions Act (RCW 1.80), and similar laws.

16.5 No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision and does not affect our right to enforce it later.

16.6 Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or by operation of law.

16.7 Notices & Contact. Notices to WheelyWich LLC should be sent to contact@wheelywich.com. Notices to you may be sent to the email address associated with your order or account.